Appointments

GP Triage is our online patient triage system; GP Triage can be used to access self-care information, submit medical and administrative requests, and even register new patients to the surgery.  If you have multiple queries, please complete a form for each one.

Our online consultation service is open to requests 8am-6:30pm weekdays.

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

• phone us on 024 7645 7497 before 10:30am for a morning triage call or before 2pm for an afternoon triage call

If you believe your symptoms are life threatening, please phone 999.

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Any request for the same day will be triaged by the duty doctor before an appointment time is allocated.

When the surgery returns your call, it is usually from a withheld number.  Due to the system we operate, it is essential that we are kept up-to-date with changes to your contact details. If you have recently changed your home or mobile telephone number, please fill out a NHS App form.

To request a routine appointment up to 4 weeks in advance during opening times:

• phone us on 024 7645 7497
• Fill in NHS App form
• use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments are booked at 10 minute intervals but if you have a complex issue or multiple problems, we can offer you a longer appointment, please ask at the time of booking.

A telephone consultation with the GP, if:

• you have a simple query about your condition or symptoms
• you want to discuss your on-going medication or care

When booking a telephone consultation, please be prepared to tell the receptionist about your condition. The receptionists are not ‘being nosey’, they ask this information to prioritise the most urgent cases and arrange the most appropriate course of action. Any calls after this time will be put on the afternoon telephone consultation list, or if this list is full, it will be moved to the next day.

A pre-booked appointment to see the GP at the Surgery, if:

• you have an ongoing or non-urgent medical problem and you want to plan ahead to see the GP of your choice

A same day appointment to see the GP at the Surgery, if:

• you have a medical problem that needs to be resolved immediately

Practice nurses have experience in managing minor illnesses and injuries, but are also trained to provide a range of nursing care including:

• dressings
• contraception
• chronic disease management
• cervical smears
• immunisations
• vaccinations

Practice nurses also offer advice on preventing illness through weight reduction, smoking cessation and other lifestyle changes.

Please select the best option for you at the time, bearing in mind that accepting a telephone consultation will enable the GP to see people with more complicated and on-going problems. If you are unsure which option is best for you, ask the reception staff for help.

If you feel that you need more time with the doctor/nurse to discuss several problems, please ask the receptionist to book you a double appointment.

Should more than one of your family need to see a doctor at the same time, please make this clear when booking your appointment. This will ensure that you have a separate appointment for each member of the family; thus allowing sufficient time for the doctor to assess each person’s medical needs.

All our clinicians endeavour to run to appointment times. However depending upon the complexity of the illness and any emergencies that can arise, they can run late. If you have been waiting longer than 30 minutes beyond your appointment time, please see reception. To assist the clinicians in running to time, please remember that one appointment is for one problem.

Patients have the right to express their preference of practitioner but cannot be guaranteed that this person will be available within 24 hours. Patients should be aware that all practitioners have access to their medical records and, therefore, can provide continuity of care.

We offer telephone and face-to-face appointments during evenings and weekends with a range of healthcare professionals, including:

• GPs
• Nurses
• Paramedics
• Clinical Pharmacists

Please speak to our Reception Team for more information or to book an appointment.

Patients can request a routine appointment via reception and choose to be seen in one of the three hub locations:

Forum Health Centre

1A Farren Road

Coventry

CV2 5EP

Forum HC Website 

Henley Green Medical Centre

Henley Road

Coventry

CV2 1AB

Henley Green MC Website 

Kenyon Medical Centre

5 Chace Avenue

Coventry

CV3 3AD

Kenyon MC Website 

Appointments are available Monday to Friday between 6.30pm and 9.30pm and on Saturdays between 9am and 5pm.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is extremely important that patients attend booked appointments. If you do need to cancel your appointment, please give as much notice as possible so that the appointment can be allocated to another patient. Our computer system holds a record of missed appointments. The doctors may remove patients from the list who continually miss booked appointments.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: Patient Access
• phone us on 024 7645 7497 during opening times

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible, please try to telephone the practice reception before 10:30am if you require a home visit.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Home visits usually take place during the lunchtime period, between the end of morning surgery and the start of afternoon surgery, 12pm-3pm.

To request a home visit, please:

• call the surgery on 024 7645 7497 before 10:30am
• be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action
• ensure the surgery has up to date details of your address and telephone number(s)

We are an approved practice for the training of qualified doctors who have left hospital posts and now wish to become general practitioners.

On occasions, we may video tape consultations to assist in our training and assessment procedures. You will be informed if we are doing this and will only occur if we have your written consent. You always have the right to ask for the camera to be turned off.

Dr Kazmi also trains students at different times throughout the year. You will be asked if it is OK for the student(s) to sit in on your appointment. These appointments will be for around 20 minutes and the students may be asked to preform examinations.