Important Notice for Patients - Changes in the way you contact the surgery.

Important Notice for Patients - Changes in the way you contact the surgery.

From now on, all administrative and prescription requests should be submitted using our Accurx Contact Us link:

🔗 Submit a request online

This system is directly linked to your patient record, which means:

  • Your request is saved securely into your medical record

  • Everything is traceable and auditable

  • Requests reach the right team quickly, helping us to deal with them more efficiently

Please use Accurx for the following:

  • Repeat prescription – order a prescription or ask a question about your medication

  • Fit (sick) note – request a medical statement about your fitness to work

  • Routine care appointment – such as long-term condition reviews, medication reviews, vaccinations and screening

  • Test results – ask about the results of a recent test

  • Referral follow-up – query an existing referral

  • Doctor’s letter – including private, insurance, or educational letters

  • Other admin requests

Important

We will no longer accept requests by email.

Exceptions

We understand that not all patients can use online forms. If you have a learning disability, are elderly, have significant mental health needs, or do not have access to a mobile device or the internet, please contact the practice directly and our reception team will help you.

Thank you for your cooperation in helping us make our services safer and more efficient.

Page last reviewed: 06 October 2025