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All appointments are subject to cancellation or rescheduling.  All appointments will take place remotely, where possible.  If you think you may have Coronavirus, please visit the NHS 111 website, where you will be able to check your symptoms and get some information on how to self-isolate. 

If you have any other URGENT medical need, please telephone the surgery and ask for a call back from a member of the clinical team, where you will be given a telephone call or video consultation. A very small number or patients may need to be seen in the surgery.  These patients will be given special instructions.  ONLY COME TO THE SURGERY IF YOU ARE SPECIFICALLY INSTRUCTED TO DO SO.

Lateness Policy 

We understand that sometimes circumstances can make patients late for their appointments. We therefore operate the following system;

  • If a patient is up to 5 minutes late, the doctor/nurse will see them.
  • If a patient is more than 5 minutes late, the receptionist will call the doctor/nurse to inform them that the patient has arrived. They may or may not be seen, it is the doctor’s discretion and may only be at a convenient time at the end of surgery.

Patients, do of course, have the option of re-booking at a more convenient time, if they cannot wait and their problem is not urgent.

DNA Policy 

Please help us to improve our appointment access for our patients, by responsible use of appointments with the doctor or nurse. Due to the high number of missed appointments, Copsewood Medical Centre has found it necessary to adopt a strict 'Did Not Attend (DNA) Policy'. This action has been taken due to the amount of clinical time lost due to patients not attending or cancelling their pre-booked appointments.  Please be mindful that failing to cancel your appointment means an appointment wasted increases waiting times for other patients.

Please contact reception on; 024 7645 7497 or alternatively text back CANCEL when you receive your appointment reminder.

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