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IMPORTANT INFORMATION


All appointments are subject to cancellation or rescheduling.  All appointments will take place remotely, where possible.  If you think you may have Coronavirus, please visit the NHS 111 website, where you will be able to check your symptoms and get some information on how to self-isolate. 


If you have any other URGENT medical need, please telephone the surgery and ask for a call back from a member of the clinical team, where you will be given a telephone call or video consultation. A very small number or patients may need to be seen in the surgery.  These patients will be given special instructions.  ONLY COME TO THE SURGERY IF YOU ARE SPECIFICALLY INSTRUCTED TO DO SO.

Type of Appointments Available 

A telephone consultation with the GP, if:

You have a simple query about your condition or symptoms

You want to discuss your on-going medication or care

Info: When booking a telephone consultation, please be prepared to tell the receptionist about your condition.  The receptionists are not 'being nosey', they ask this information to priortise the most urgent cases and arrange the most appropriate course of action. Any calls after this time will be put on the afternoon telephone consultation list, or if this list is full, it will be moved to the next day. 

A pre-booked appointment to see the GP at the surgery, if:

You have an on-going or non-urgent medical problem and you want to plan ahead to see the GP of your choice.

Info: Routine appointments are booked at 10 minute intervals, but if you have a complex issue or multiple problems, we can offer you a longer appointment.

A same-day appointment to see the GP at the surgery, if:

You have a medical problem that needs to be resolved immediately

Info: Any Emergency appointment request for the same day will be telephone triaged by the Duty Doctor before an appointment time is allocated. Please call the surgery before 10:30am on 024 7645 7497 if you require a same day appointment.

Practice Nurse Appointments

Practice Nurses have experience in managing minor illnesses and injuries, but are also trained to provide a range of nursing care including; dressings, contraception, chronic disease management, cervical smears, immunisations and vaccinations. Practice Nurses also offer advice on preventing illness through weight reduction, smoking cessation and other lifestyle changes.  

Please select the best option for you at the time, bearing in mind that accepting a telephone consultation will enable the GP to see people with more complicated and on-going problems.

If you are unsure which option is best for you, ask the reception staff for help.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website